Agreement Overview: By accessing or using Captain Cook's Vault services, you agree to be bound by these Terms of Service and our Privacy Policy. These terms govern your use of our digital gaming platform and all related services.
Acceptance of Terms
By creating an account, making a purchase, or using any part of our service, you confirm that you accept these Terms of Service and agree to comply with them. If you do not agree to these terms, you must not use our services.
These terms constitute a legally binding agreement between you and Captain Cook's Vault. We may update these terms from time to time, and your continued use of our services after such changes constitutes acceptance of the modified terms.
Service Description
Captain Cook's Vault operates as a digital marketplace specializing in Xbox gift cards, game codes, and gaming-related digital products. Our services include:
- Digital delivery of Xbox gift cards and game codes
- User account management and purchase history
- Customer support for digital product redemption
- Secure payment processing for digital transactions
All products offered through our platform are digital goods delivered electronically. We do not sell physical products or provide shipping services.
User Accounts and Registration
Account Requirements
To make purchases, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Age Requirements
You must be at least 13 years old to create an account. Users between 13-17 years old must have parental or guardian consent to use our services. We reserve the right to request proof of age or parental consent at any time.
Account Termination
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose security risks to our platform or other users.
Product Sales and Digital Delivery
Product Authenticity
All digital products sold through Captain Cook's Vault are obtained through legitimate channels and authorized distributors. We guarantee that all codes and gift cards are valid and unused at the time of delivery.
Delivery Process
Digital products are typically delivered within minutes of successful payment processing. Delivery times may vary based on payment method verification requirements. All codes are delivered via email to your registered account address.
Product Redemption
Once delivered, digital codes must be redeemed according to the platform's specific instructions (Xbox Live, Microsoft Store, etc.). We provide redemption guidance but are not responsible for user errors during the redemption process.
Important: Digital products are final sale and cannot be returned once codes have been revealed or delivered. Please ensure you select the correct products before completing your purchase.
Payment Terms
Accepted Payment Methods
We accept major credit cards, debit cards, and other payment methods as displayed during checkout. All payments are processed securely through our certified payment partners.
Pricing and Currency
All prices are listed in USD unless otherwise specified. Prices may vary based on promotions, market conditions, and availability. We reserve the right to modify prices at any time without prior notice.
Tax Obligations
Customers are responsible for any applicable taxes, duties, or fees related to their purchases. Tax requirements may vary based on your location and local regulations.
Refund and Return Policy
Due to the digital nature of our products, all sales are final once codes have been delivered and revealed. We do not offer refunds for:
- Successfully delivered and revealed digital codes
- Codes redeemed by customers on their platforms
- Change of mind after purchase completion
- Compatibility issues with customer's gaming platform
Refunds may be considered in exceptional circumstances such as:
- Proven invalid or already-used codes delivered by our system
- Technical errors in our delivery system
- Unauthorized transactions (subject to investigation)
Prohibited Uses
You agree not to use our services for any unlawful purposes or in ways that could damage our platform or other users. Prohibited activities include:
- Attempting to circumvent our security measures
- Using automated systems or bots to make purchases
- Reselling or distributing purchased codes commercially
- Creating multiple accounts to abuse promotions
- Sharing account credentials with unauthorized parties
- Attempting to reverse-engineer our platform or services
Intellectual Property Rights
All content on Captain Cook's Vault, including text, graphics, logos, images, and software, is owned by us or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without explicit written permission.
Product names, game titles, and platform logos are trademarks of their respective owners. We are not affiliated with Xbox, Microsoft, or other gaming platform companies unless explicitly stated.
Platform Availability and Maintenance
While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to our platform. We reserve the right to perform maintenance, updates, or temporary shutdowns as necessary for optimal service delivery.
We are not liable for any losses or damages resulting from service interruptions, maintenance periods, or technical difficulties beyond our reasonable control.
Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service. By using our services, you consent to our data practices as described in our Privacy Policy.
Limitation of Liability
To the maximum extent permitted by law, Captain Cook's Vault shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses resulting from your use of our services.
Our total liability for any claims related to our services shall not exceed the amount you paid for the specific product or service that gave rise to the claim.
Dispute Resolution
Any disputes arising from these terms or your use of our services will be resolved through binding arbitration rather than in court, except for small claims court matters. Both parties agree to waive the right to trial by jury or to participate in class action lawsuits.
Governing Law
These Terms of Service are governed by and construed in accordance with applicable laws. Any legal action or proceeding shall be brought exclusively in courts of competent jurisdiction.
Contact Information
If you have questions about these Terms of Service or need assistance with our platform, please contact us at:
Captain Cook's Vault Support
Email: info@captaincooksvault.com
We aim to respond to all inquiries within 24 hours during business days.
Severability
If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.
By continuing to use Captain Cook's Vault, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.