Contact Command
Need assistance with your digital gaming needs? Our crew is standing by to help you navigate any challenges.
Get in Touch
Email Support
info@captaincooksvault.com
We typically respond within 24 hours during business days.
Phone Support
Monday - Friday: 9AM - 6PM EST
Saturday: 10AM - 4PM EST
Response Time
Average response time: 2-4 hours
For urgent issues with digital code delivery, we respond within 1 hour during business hours.
24/7 Security
Account Security Issues
Our security team monitors account safety around the clock. Report any suspicious activity immediately.
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Frequently Asked Questions
Most digital codes are delivered instantly after payment confirmation. In rare cases, delivery may take up to 30 minutes during peak hours or if additional verification is required.
First, double-check that you're entering the code correctly and in the right region. If the code still doesn't work, contact us immediately with your order number and we'll resolve the issue within 2 hours.
Due to the digital nature of our products, refunds are only available for faulty or already-used codes. We do not offer refunds for change of mind or compatibility issues after successful code delivery.
Most of our Xbox gift cards and codes work globally, but some game codes may have regional restrictions. Product pages clearly indicate if there are any regional limitations.
Yes, we use industry-standard SSL encryption and work with certified payment processors. We never store your payment details on our servers and comply with all data protection regulations.
We occasionally offer promotions on bulk purchases. For corporate or large quantity orders, please contact us directly and we'll provide custom pricing options.